Wapito

Reject an incoming WhatsApp call

POSThttps://api.wapito.com/v1/calls/reject

Send a channel token on every request: Authorization: Bearer wpt_YOUR_TOKEN

Rejects a call that is currently ringing on the linked number, using the call id and caller delivered by the `calls` webhook event. Wapito cannot answer calls, only decline them. If you never want to handle calls at all, set `reject_calls` in the channel settings and every incoming call is declined automatically without a round trip through your code.

Request body

Fields of the request body
FieldTypeRequiredDescription
call_idstringRequiredCall id taken from the `calls` webhook event.
fromstringRequiredCaller, in any accepted recipient form.
{
  "call_id": "CALL_9F31A0C4D7E2B6081A55",
  "from": "+15551234567"
}

Responses

200

The call was rejected.

Fields of the 200 response
FieldTypeRequiredDescription
idstring | nullRequiredId of the object the operation acted on, when applicable.
okbooleanRequiredAlways true on a 2xx response.
{
  "id": "CALL_9F31A0C4D7E2B6081A55",
  "ok": true
}

400

The request body or query string is malformed, or the recipient cannot be parsed into a WhatsApp id.

Show 2 example bodies

invalid_recipient — `to` is not a dialable number or valid WhatsApp id

{
  "error": {
    "code": "invalid_recipient",
    "details": {
      "to": "+1555"
    },
    "message": "The recipient is not a valid WhatsApp address.",
    "request_id": "req_01JRQ8F4X9N2K7YB3C5V6W8H0T"
  }
}

invalid_request — schema validation failed

{
  "error": {
    "code": "invalid_request",
    "details": {
      "issues": [
        {
          "message": "Array must contain at least 2 element(s)",
          "path": "body.options"
        }
      ]
    },
    "message": "The request payload failed validation.",
    "request_id": "req_01JRQ8F4X9N2K7YB3C5V6W8H0T"
  }
}

401

The channel token is missing, malformed, revoked or belongs to a deleted channel.

Show 2 example bodies

token_revoked — the token was rotated in the dashboard

{
  "error": {
    "code": "token_revoked",
    "message": "This channel token has been revoked.",
    "request_id": "req_01JRQ8F4X9N2K7YB3C5V6W8H0T"
  }
}

unauthorized — no or unusable Bearer token

{
  "error": {
    "code": "unauthorized",
    "message": "Missing or invalid channel token.",
    "request_id": "req_01JRQ8F4X9N2K7YB3C5V6W8H0T"
  }
}

403

The token is valid but the channel may not perform this action right now.

Show 2 example bodies

channel_locked — billing lapsed or the channel was locked by an operator

{
  "error": {
    "code": "channel_locked",
    "details": {
      "reason": "plan_required"
    },
    "message": "This channel is locked.",
    "request_id": "req_01JRQ8F4X9N2K7YB3C5V6W8H0T"
  }
}

forbidden — the channel does not own the target object

{
  "error": {
    "code": "forbidden",
    "message": "You are not allowed to perform this action.",
    "request_id": "req_01JRQ8F4X9N2K7YB3C5V6W8H0T"
  }
}

404

The addressed object does not exist, or the number is not on WhatsApp.

Show 3 example bodies

message_not_found — the message id is unknown to the engine

{
  "error": {
    "code": "message_not_found",
    "message": "The requested message does not exist.",
    "request_id": "req_01JRQ8F4X9N2K7YB3C5V6W8H0T"
  }
}

not_found — unknown id

{
  "error": {
    "code": "not_found",
    "message": "The requested resource does not exist.",
    "request_id": "req_01JRQ8F4X9N2K7YB3C5V6W8H0T"
  }
}

not_on_whatsapp — the number is not registered

{
  "error": {
    "code": "not_on_whatsapp",
    "message": "This number is not registered on WhatsApp.",
    "request_id": "req_01JRQ8F4X9N2K7YB3C5V6W8H0T"
  }
}

409

The channel is in the wrong state for this action, or the account type does not support it.

Show 3 example bodies

business_account_required — labels need WhatsApp Business

{
  "error": {
    "code": "business_account_required",
    "message": "This action requires a WhatsApp Business account.",
    "request_id": "req_01JRQ8F4X9N2K7YB3C5V6W8H0T"
  }
}

channel_not_connected — link the number first

{
  "error": {
    "code": "channel_not_connected",
    "details": {
      "status": "qr"
    },
    "message": "The channel is not connected.",
    "request_id": "req_01JRQ8F4X9N2K7YB3C5V6W8H0T"
  }
}

channel_not_in_qr_state — no QR available while the session boots

{
  "error": {
    "code": "channel_not_in_qr_state",
    "details": {
      "status": "created"
    },
    "message": "The channel is not waiting for a QR scan.",
    "request_id": "req_01JRQ8F4X9N2K7YB3C5V6W8H0T"
  }
}

429

A rate limit, a plan quota or one of the anti-ban guards stopped the request. Every one of these is safe to retry later; read `Retry-After` when present.

Show 5 example bodies

cold_send_limit — too many first messages to new recipients this hour

{
  "error": {
    "code": "cold_send_limit",
    "details": {
      "resets_at": "2026-09-15T09:00:00.000Z",
      "window_cap": 20
    },
    "message": "The hourly limit for messages to new recipients is reached.",
    "request_id": "req_01JRQ8F4X9N2K7YB3C5V6W8H0T"
  }
}

quota_exceeded — plan quota for the day or month

{
  "error": {
    "code": "quota_exceeded",
    "details": {
      "quota": "sent",
      "resets_at": "2026-09-16T00:00:00.000Z",
      "used": 150
    },
    "message": "The plan quota for this resource is exhausted.",
    "request_id": "req_01JRQ8F4X9N2K7YB3C5V6W8H0T"
  }
}

rate_limited — per-minute API rate limit

{
  "error": {
    "code": "rate_limited",
    "details": {
      "retry_after": 12
    },
    "message": "Too many requests.",
    "request_id": "req_01JRQ8F4X9N2K7YB3C5V6W8H0T"
  }
}

send_rate_limited — the send queue did not drain within 20 s

{
  "error": {
    "code": "send_rate_limited",
    "details": {
      "retry_after": 5
    },
    "message": "The send queue for this channel is saturated.",
    "request_id": "req_01JRQ8F4X9N2K7YB3C5V6W8H0T"
  }
}

warmup_limit — the warm-up ladder cap for today

{
  "error": {
    "code": "warmup_limit",
    "details": {
      "cap": 200,
      "day": 2
    },
    "message": "The warm-up limit for this channel is reached.",
    "request_id": "req_01JRQ8F4X9N2K7YB3C5V6W8H0T"
  }
}

500

Something went wrong inside Wapito. Quote `request_id` when reporting it.

Show the example body

internal_error — unexpected failure

{
  "error": {
    "code": "internal_error",
    "message": "Something went wrong on our side.",
    "request_id": "req_01JRQ8F4X9N2K7YB3C5V6W8H0T"
  }
}

502

The engine answered with an error Wapito could not translate into a more specific code.

Show the example body

engine_error — unexpected engine failure

{
  "error": {
    "code": "engine_error",
    "details": {
      "engine": "gows",
      "status": 500
    },
    "message": "The WhatsApp engine returned an error.",
    "request_id": "req_01JRQ8F4X9N2K7YB3C5V6W8H0T"
  }
}

503

The engine session is not reachable. Retry with backoff.

Show the example body

engine_unavailable — engine down or restarting

{
  "error": {
    "code": "engine_unavailable",
    "details": {
      "engine": "gows"
    },
    "message": "The WhatsApp engine is unavailable.",
    "request_id": "req_01JRQ8F4X9N2K7YB3C5V6W8H0T"
  }
}

504

The engine did not answer before the upstream timeout.

Show the example body

engine_timeout — no answer within the deadline

{
  "error": {
    "code": "engine_timeout",
    "details": {
      "timeout_ms": 20000
    },
    "message": "The WhatsApp engine did not respond in time.",
    "request_id": "req_01JRQ8F4X9N2K7YB3C5V6W8H0T"
  }
}

Webhook events

  • callsIncoming call offered or resolvedonCalls()

Errors

Code examples

import requests

url = "https://api.wapito.com/v1/calls/reject"

payload = {
    "call_id": "CALL_9F31A0C4D7E2B6081A55",
    "from": "+15551234567"
}
headers = {
    "Authorization": "Bearer wpt_YOUR_TOKEN",
    "Content-Type": "application/json"
}

response = requests.post(url, json=payload, headers=headers)

print(response.json())

Related

Other endpoints in this group

Reference

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